Need Help?

Introduction

If you need technical support or help with implementing educational technology in your work or studies, help is available within the Faculty of Education and across campus!

Get Support
  • Technologies in Education
    techined@ualberta.ca
    3-104 Education North 
    780-492-3563

    The Faculty of Education’s Go-To place for all things related to educational technology.  Students can get help with technical issues related to assignments and coursework. Instructors will find professional development opportunities as well as consulting and assistance with integrating technology into their teaching.  Technologies in Education staff can usually also provide a basic level of support for any campus technology.

    • Open during regular hours, you can drop in, call, chat or email.
    • You can also access specialized equipment here such as interactive whiteboards, student response systems, mobile devices as well as specialized software.
    • Check out our full collection of online Learning Resources including tutorials and tip sheets on many educational technologies.
  • IST Help Desk 
    ist.ualberta.ca
    helpdesk@ualberta.ca 
    3rd Floor General Services Building 
    780-492-9400

    Here is where you get support and training on most core university services such as your CCID, network access, apps@ualberta.ca, computer labs, etc.

    • You can drop-in, call, email, chat or submit a ticket online.
  • IST eClass Support
    support.ctl.ualberta.ca
    eClass@ualberta.ca

    Room 1-56, GSB
    780-492-9372

    Get help with eClass, eClass Live, eCast and other centrally managed elearning technologies.

    • Contact them by email, phone or in person during business hours.